Hotel Collection
Hotel Collection Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hotel Collection has a 1.8 star rating from 20 reviews, with 25% likely to recommend; consumers are mostly dissatisfied and 85% of feedback is unfavorable. Reviews cite high price level and frequent requests for refunds.
Positive Feedback
Some customers praise individual agents for helpful support and occasional product fixes, and a few orders were delivered after persistence.
Negative Feedback / Risk Areas
- Recurring subscription and membership charges that are hard to cancel reflect common Hotel Collection customer complaints.
- Poor customer service with long hold times, no callbacks, and unresponsive emails.
- Defective or incomplete products and disputes over billing, including alleged fraudulent charges.
Key Takeaways for Future Customers
- Check terms before signing up for subscriptions or auto-ship memberships.
- Be prepared for difficult cancellation and refund processes.
- Document charges and communications due to frequent billing and service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hotel Collection has a 1.8 star rating from 20 reviews, with 25% likely to recommend; consumers are mostly dissatisfied and 85% of feedback is unfavorable. Reviews cite high price level and frequent requests for refunds.
Positive Feedback
Some customers praise individual agents for helpful support and occasional product fixes, and a few orders were delivered after persistence.
Negative Feedback / Risk Areas
- Recurring subscription and membership charges that are hard to cancel reflect common Hotel Collection customer complaints.
- Poor customer service with long hold times, no callbacks, and unresponsive emails.
- Defective or incomplete products and disputes over billing, including alleged fraudulent charges.
Key Takeaways for Future Customers
- Check terms before signing up for subscriptions or auto-ship memberships.
- Be prepared for difficult cancellation and refund processes.
- Document charges and communications due to frequent billing and service issues.
Media from reviews
Turn one complaint into a collective action
Orlando, Florida
Too expensive
I called to cancel my membership, and I waited on hold for over 30 minutes to speak with someone. I had to hang up. That's ridiculous.
Preferred solution: I’d like my membership cancelled.
User's recommendation: Do not get a membership. It’s stupid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispositivo defectuoso, no funciona
Hola, acabo de recibir el dispositivo de Hotel collection oil diffuser ayer, pero no funciona, ya hablé con una persona en línea y me dijeron que ecesitaba hablar con alguien para un reemplazo
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBottles are half full they are ripping customers off
Received my 2nd diffuser scent bottle and they had the label closed so you cant see how much fluid in bottle. I received the 2nd bottle same thing half full.
Emailed 3 times no response so this is pretty slick to save money sending half full bottles. And at almost $50 a bottle is robbery to not even send a full bottle.
- Pro nice scent
- Cons too expensive and not receive full bottle
Preferred solution: Full refund
User's recommendation: Do not buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
Fauso was so nice and helped me fix my machine!
I just didnt have my machine programmed correctly, but Fauso C was very thorough and so nice! Helped me all the way through fixing the problem!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
I received. subscription order that I never agreed to.
I was charged 51.39 in December and Im still trying to get a refund. On December 30th I spoke to a person who promised to get back to me with return instructions but never did. I sent three emails to the company with no replies. I finally got a phone number and explained the issue.
I was told I needed to send back the order and PAY for shipping.
I am sending it back today so Ill have to wait and see if I get my refund. Very unsatisfactory.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey sent me an order “on subscription that I did not sign up for!! Very difficult to return even though I was promised in 12/30/25 that I would be contacted with return info. Never heard back.
Very poor customer service!! They set me up for a subscription that I never ordered!
Trying to get my $51.39 back but I have to pay return shipping!!!
I will never order anything from this company again. Buyer beware!!
User's recommendation: Buyer beware!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irving, Texas
NOT HAPPY
Enrique told me that he would send a return label for the studio items I bought when I switched to the Auroa360. It never happened and he will not return my call.
- Like the product
- Bad sales deparment do not do what they say
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
BEYOND PISSED OFF CUSTOMER
I STILL HAVEN'T HEARD FROM RACHEL & HER TEAM!!! I MAY JUST RETURN THIS THING!!!
IT'S JUST LIKE CUSTOMER SERVICE & SUPPORT @ MOST PLACES. YOU HEAR FROM THEM ALOT & THEY'RE VERY AGGRESSIVE & PERSISTENT INITIALLY & THEN AFTER THE PURCHASE IT TAKES AN ACT OF GOD & CONGRESS TO REACH THEM AFTERWARDS!!! JUST GO AHEAD & SEND ME A RETURN BOX & LABEL PLEASE!!! I ASKED SOMEONE WELL OVER TWO WEEKS AGO ALMOST TO SEND ME A RETURN LABEL & BOX & STILL NOTHING!!!
I GUESS ALL THE CUSTOMER SERVICE COMMENTS THAT I SAW & TRIED TO IGNORE WAS CORRECT!! THIS HAS BEEN ALL BUT A GOOD EXPERIENCE!!! I SHOULD'VE JUST STUCK TO THE TWO PROS THAT I GOT OFF OF TIKTOK!!! I WORK SOMEWHERE THAT I HAVE ALOT OF INFLUENCE WHICH I'VE GOT TO KNOW CORPORATE EXECUTIVES & I WILL NOT RECOMMEND THIS PRODUCT TO ANY OF THEM!!!
I NEED A RETURN LABEL & BOX!!!
I HAVEN'T HEARD FROM RACHEL EVERY SINCE I PURCHASED THE PRODUCT WHICH IS A HUGE RED FLAG & JUST BACK THE COMPLAINTS FROM REVIEWS OF UNHAPPY/UNSATISFIED CUSTOMERS!!! NOONE KNOWS WHAT CUSTOMER SATISFACTION IS ANYMORE & WHAT IT MEANS TO GO ABOVE & BEYOND!!!
- No pros
- Plenty of cons
Preferred solution: Full refund
User's recommendation: DO NOT BUY ANY PRODUCTS FROM THIS COMPANY!!! YOU CAN'T GET A BREAK FROM THE CALLS, TEXT & EMAILS PRIOR TO PURCHASE & AFTER THAT IT TAKES AN ACT OF CONGRESS & GOD TO GET ANYONE TO DO ANYTHING OR GET ANYONE @ ALL!!!!
Miami, Florida
Need help with business diffuser that should already be set
I have tried to call several times to get my replacement diffuser set up for the business but either I get put on hold or the call gets
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Vernon, New York
POOR CUSTOMER SERVICE
I have been a customer a little under a yr. This is the worst customer service I have ever received.
I have been on hold over 30 mins every time, no exaggeration, just waiting to connect to customer service. Then when connected they placed you on hold for several minutes, just to inform you they do not have certain products. Just today 1/5/26, the rep had no idea of the oil I am saying, I spelt it out several times and he still did not understand. He placed me on several holds, just to say, ohhh..
I thought you meant this.. or that. We even got in a shouting match, where he was yelling at me and trying to overtalk me.
Even questioned being on holding, stating that I can wait, because I was working from home. I had to hang up after 1 hr, and was not helped.
- Never have products youre asking for
- Customer service is terrible
- Rip off
Preferred solution: Price reduction
User's recommendation: DON"T SIGN UP FOR THIS SERVICE/ RIP OFF
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud charge placed by hotel collection
Hotel collection fraudulently placed charge on my account. Called 3 times customer service. Call disconnected each time
User's recommendation: Do not use this merchant. When I tried to call them to dispute, the call was disconnected twice
Can never get a live person on the line! The worst Customer Service ever will not be ordering from you anymore. Can’t get in contact with any perfect person.
I ordered a diffuser, and it came with no oil holder to put inside the diffuser that holds the oil p
- Can never get a live person in customer service
Preferred solution: Please can you just send me the insert that goes into the machine so I can use my machine. I have nothing to put the oil in. It did not come with a plastic bottle!
User's recommendation: Not to order from them!
Lexington, Kentucky
The refund was delayed. But I spoke with a very competent customer service agent this morning around 11:30 am EDT and she issued the delayed refund. It has not been posted to my account yet. She expla
I spoke to customer service today. The agent sent me an email refund. I will receive credit to my account in a few days
User's recommendation: Make sure you want subscription if check box
Olney, Maryland
I need to cancel my subscription. I was unhappy with my purchase.
I am unhappy with my purchase and need to cancel my subscription. Please do not send an additional refill.
Preferred solution: Please cancel my subscription
Manassas, Virginia
Needs the plastic bottle that holds the oil inside the diffuser
I didn't receive the bottle that holds the oil. never can get a live person on the phone. I'm done p
User's recommendation: Do not order from them.
Fontana, California
Question regarding initial order and unauthorized second order
Apparently you offer a three day trail, generally a trail means you have the product in hand to test it. I did receive it when it was due according to the delivery company on 10/27 I then received notice that they charged another 99.95, meaning I had accepted the trail period.
They then indicated I would receive the goods on Saturday 11/1. I said NO I am not going to pay $200. + when I havent received it or tested the product. I asked for my money back they said NO.
I said this is fraud I will contract my bank. My back has accepted the dispute!
User's recommendation: Do not order anything from this company unless you are willing to give them free access to your charge card!
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